Thanks staff and customers for support in cocreating value delivery platforms
Nations Trust Bank affirmed its leadership in the digital banking arena, scooping up 8 awards led by an overall Silver in the ‘Digitised Organization’ category and a Gold award each in the Connected Product and Workforce Enablement sub-categories, at the inaugural FITIS Digital Excellence Awards & Conclave 2021. Out of the 34 awards presented on the night, Nations Trust Bank walked away with the most awards as a bank at the gala event, held at the Shangri-La Hotel, Colombo.
The Digital Excellence Awards honoured the achievements of organizations that successfully planned and executed digital transformation through migrating enterprises from Industry 3.0 to 4.0. The highest level of transparency and impartiality was maintained throughout the evaluation process with each nomination reviewed and validated using a multi-tiered process and assessed by a panel of, both local and international, independent judges composed of industry thought leaders, veterans, and academia.
Priyantha Talwatte, Director/Chief Executive Officer, Nations Trust Bank spoke on the significance of the award. “We are humbled to be recognized on such a platform, sharing the space with so many organizations revolutionizing the digital space. It is heartening to see this recognition for our digital capabilities which are, aligned to delivering our vision. As a Bank with a vision – to help people and businesses achieve their goals and aspirations by providing financial services and information in a sustainable way-, we are glad to see our vision being realised in the digital space and our contribution towards building platforms. We like to thank our staff and valued customers who supported us in cocreating these value delivery platforms.”
Nations Trust Bank’s robust digital ecosystem garnered wins as Nations Alpha by Nations Trust Bank received the Merit Award for the overall Digitised Operation category, whilst securing a Bronze for Customer Centric Process Automation and a Merit Award for Agile Operation. The Silver Award for Connected Partner Eco System was secured by FriMi, with the revolutionary features of FriMi also shining under the Digitised Product & Service category with the digital mobile wallet picking up a Gold for Connected Product and a Silver for Digital Marketing Strategy, under the Digitised Customer Experience category. Nations Trust Bank’s continuous efforts to build a digital ready human capital to deliver the best future forward services to customers and partners were validated with the Gold Award for Workforce Enablement. Together the awards made Nations Trust Bank stand high with a Silver for Digitised Organization, setting the industry benchmark.
“Nations Trust Bank embarked on digitalisation very early, as our data driven insights showed the evolution of the banking industry. The Digital Excellence Awards we have won are a true validation of the digital strategy and digital transformation across all levels at Nations Trust Bank. We have created a digital ecosystem with robust products and services, to meet current and future demands. We have a digital ready workforce that is adept at technology and able to adapt to new products and processes as we strategise for the future as a truly digitised organisation.” said Randil Boteju, Senior Vice President Sales and Digital Banking at Nations Trust Bank speaking on the win.
The award categories and selection criteria at the FITIS Digital Excellence Awards are aligned to reflect today’s most critical business transformation areas and the framework was developed modelling the industry standard Digital Transformation Assessment Framework. The aim of Digital Transformation is the creation of an Exponential Organization (ExO) where digital technology becomes the backbone of the organization to offer innovative product and services, novel operational capabilities, digitised customer experience and novel organizational techniques.
About Nations Trust Bank
Nations Trust Bank PLC is among the top 15 business establishments in Sri Lanka as ranked by Business Today. Stemming from its vision of “helping people and businesses by providing financial services and information to achieve their goals and aspirations in a sustainable way”, the Bank serves a diverse range of customers across both individual and corporate, with an enviable portfolio of banking and financial products and services. Strongly focused on digital empowerment through cutting-edge digital banking technologies, the Bank is a pioneer in many innovative customer centric banking solutions such as extended banking hours, and FriMi – Sri Lanka’s first digital banking experience. Delivering premium value, service and connecting its Card Members to rewarding experiences and opportunities Nations Trust Bank PLC is an issuer and sole acquirer of American Express Cards in Sri Lanka. The Bank operates 96 branches across the country and has an ATM network covering 127 locations and 48 Cash Deposit & Withdrawal Machines, plus more than 3,700 ATMs on the Lanka Pay Network.
