Providore redefines online shopping with freshness, quality and on-time delivery

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Providore, the online grocery store co-founded by Sri Lankan cricketing legends Kumar Sangakkara and Mahela Jayawardene, is redefining online shopping in Sri Lanka by bringing freshness, quality and on-time delivery to every customer’s doorstep.

All Providore produce is of the freshest quality as the fruits and vegetables are delivered to their modern processing centre daily. Here, each item is carefully quality checked, cleaned, packed and stored in a specialized optimum temperature-controlled storage, ready to be delivered directly to the customer as and when required by them. 

When it comes to deliveries, the Providore Customer Service Associates (CSAs) have been specially trained to use the given mapping software to accurately find the location of the customer instead of calling numerous times. Additionally, while the customers are given the freedom to schedule their deliveries, the CSA ensures that the package is delivered exactly during the allocated time slot chosen by the customer. This provides customers greater freedom and convenience as they are able to plan their deliveries based on their work schedule and availability at the given delivery location. This is very convenient for individuals working from home and especially for busy mothers who have to manage several things on the home front. Using Providore, they are able to easily order the items they require and get them delivered when they want so that they can plan their cooking for the day easily, saving them time and reducing their stress. Furthermore, considering the customers’ need for immediate fulfillment of orders Providore is now available on UBER and PickMe as well.

Sharing her views, Menaka Galgamuwa – CEO of Providore stated, “Providore is your all-inclusive shopping experience where everything you want is at your fingertips. Our ethos is freshness and quality and we have taken all necessary steps to ensure that only the freshest fruits and vegetable are received by us, stored at optimum conditions, dispatched carefully and delivered on time to our customers. When it comes to customers who are working from home, especially busy mothers running their households, they will find our deliveries very convenient as they can select the time slot for the package to be delivered so that they can plan their cooking and meals. Also, the fact that the CSAs won’t be calling multiple times to ask for directions and will simply find his way to your doorstep using the maps tool given to them is another great benefit for the customer.”

Providore has gone to great lengths to play an active role in helping reduce the impact of plastic in the environment by partnering with the largest HDPE plastics recycler in the country and one of the foremost manufacturers for sustainable packaging based on polyethylene. By collecting plastic packaging from previous deliveries and using only recycled bags as part of its sustainability roadmap the company is exploring options for more sustainable packaging. 

Providore was introduced as a customer-focused start-up venture to deliver unparalleled quality and service for online grocery shoppers in Sri Lanka. Customers are presented with over 2,000 items to choose from and these include everything from daily essentials and groceries to personal care, household equipment, bakery products, health and wellness products, pet food and accessories, along with premium quality products including cheeses, meats and artisanal ice creams and desserts. Providore ensures food safety and hygiene on all products and guarantees 100% quality, service and on-time delivery. Customers can place orders through the Providore website, the Providore.shop App which available on Apple and Google Play Store for daily delivery from 8am to 8pm and now through UBER and PickMe as well for smaller orders and immediate fulfilment.


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