DFCC Bank, a bank that has earned a reputation for its distinctly unique customer service, proudly marked International Customer Service Week 2023 with a series of events that resonated with this year’s theme, ‘Team Service’. This celebration, held annually, underscores DFCC Bank’s unwavering commitment to exceptional customer service, the spirit of teamwork, and its relentless pursuit of becoming the most customer-centric Bank in the country. A series of internal and external events and activities were organised to mark the occasion, including the DFCC Staff Quiz, the flagship event, and various internal communications and activities that included inspiring quotes, podcasts, and other efforts to promote team spirit.
The week started with heartfelt messages of inspiration and dedication from CEO Thimal Perera and Senior Vice President, Head of Retail Banking and SME, Aasiri Iddamalgoda. Their thought-provoking insights highlighted the significance of teamwork in delivering remarkable customer service. They also took a moment to appreciate all the hard work and sacrifice that makes outstanding customer experiences possible.
The week’s highlight was undoubtedly the DFCC Staff Quiz, an exciting competition that brought together staff members from across the Bank’s extensive Islandwide branch network. 22 teams, each representing one of the nine branch regions and departments, participated in this exciting and intellectually stimulating contest. The event was held at Cinnamon Lakeside and was followed by an evening of camaraderie and fellowship, which was a rare moment as the diverse teams of the Bank converged at a single location to mark International Customer Service Week.
Competition was fierce during the DFCC Staff Quiz, with the top two teams engaging in tiebreaker rounds to determine the champion. Team ‘R03 Super Kings’, representing Region 3, emerged victorious, clinching the prestigious Gold Prize valued at Rs. 50,000/-. Their exceptional performance, with an impressive score of 41 out of 50 across all five rounds, highlighted their knowledge and remarkable teamwork. The teams ‘Mind Benders’ from Head Office and ‘Central Quiz Masters’ from Region 5 secured the Silver and Bronze Prizes, respectively.
Team ‘R03 Super Kings’ was led by Sandesh Dissanayake, Branch Manager – Maharagama, and included Niranjali Wijesinghe, Branch Manager – Nugegoda; Udesh Kuragodage, Branch Manager – Kottawa; Janith Kooragama from Nawala Branch; and Ayesha Weerasinghe from Kaduwela Branch.
Reflecting on Customer Service Week and the DFCC Staff Quiz, Thimal Perera – CEO commented, “This year’s theme, ‘Team Service’, highlighted the crucial importance of working together to deliver exceptional customer experiences. We can only delight our customers the way we do because we work so cohesively as a team. This incredible spirit was on display at the Staff Quiz, and I take this opportunity to congratulate the winners and appreciate each team for their valued participation and invaluable contributions to customer service at DFCC Bank. I am pleased to note that we effectively used International Customer Service Week to highlight the value of exceptional customer service and appreciate all who make it happen daily at DFCC Bank.”
DFCC Bank remains steadfast in its journey towards being Sri Lanka’s most customer-centric Bank, and occasions such as International Customer Service Week exemplify its commitment to fostering teamwork, enhancing customer experiences, and strengthening its position as the Bank of Everyone.
About DFCC Bank
DFCC Bank is a full-service commercial bank with a rich history of 68 years and offers a diverse range of commercial and development banking services. As part of its Sustainability Strategy 2020-2030, the Bank aims to become a leading institution contributing to greater resilience by creating resilient businesses and supporting green financing and sustainable, socially responsible entrepreneurship. The Bank has received numerous accolades, including being named the ‘Most Trusted Retail Banking Brand’ and the ‘Best Customer Service Banking Brand’ in Sri Lanka in 2021 by Global Brands Magazine UK and ‘Market Leader and Best in Service in Cash Management 2022’ by Euromoney. Additionally, DFCC Bank is ranked among Business Today’s Top 40 Corporates in Sri Lanka, is rated A- (lka) by Fitch Ratings Lanka Limited and is regulated by the Central Bank of Sri Lanka. Attesting to its commitment to sustainability, DFCC Bank is also the first, and presently only, entity in Sri Lanka to have received accreditation from the Green Climate Fund (GCF), granting it access to concessionary funding worth USD 250 million to support climate mitigation and adaptation projects across the Island.