Nations Trust Bank American Express is providing yet another layer of safety and convenience for all Cardmembers by facilitating the online settlement of their monthly water bills. Cardmembers can now settle their water bill at a time and place convenient for them, through a seamless hassle-free payment solution by visiting http://ebis.waterboard.lk/smartzone/English/OnlinePayments. Offered at no additional fees or charges, this facility is yet another customer-centric solution by Nations Trust Bank American Express, specially with continued focus on hygiene and avoiding physical contact to contain COVID-19. Nations Trust Bank American Express earlier enabled the Automated Bill Settlement facility at the National Water Supply and Drainage Board (NWSDB), as well as water bill settlement via Point-of-Sale machines and M-POS.
Commenting on this latest service offering, Niluka Gunatilake, Head of Cards at Nations Trust Bank said, “Many facilities that were merely optional in the past are now considered essential, in the post pandemic world. At Nations Trust Bank, our strategy is built around customer needs, and we are aware of how important the convenience of online payments is for our Cardmembers. As an essential utility, water bill payments are both necessary and recurring, and this latest facility is introduced to make that monthly process that much easier for our Cardmembers. Needless to say, in an environment where physical distancing is endorsed, online payment of water bills also adds a layer of safety for our Cardmembers.”
The NWSDB also offers a 1.5% rebate of the bill amount if the bill is settled within 14 days from the bill issue date with the amount reversed in the next month’s bill. Piyal Pathmanatha, Deputy General Manager (Commercial) of the National Water Supply and Drainage Board said, “As the National water supplier, we have customers around the country facing various challenges when it comes to mobility and physical payment of bills. The partnership with Nations Trust Bank American Express Cards is a further step towards the future, ensuring timely yet convenient payment of bills by our customers.”
Cardmembers can also receive important details such as interruption notices, billing details, outstanding reminders via SMS alerts by sending their water bill account number as an SMS to 0719399999 from their mobile phone. In case of a changed phone number, Cardmembers can simply resend the water bill account number using their new mobile number to 0719399999.
More information about this partnership and other benefits and privileges of being a Cardmember can be found by visiting Nations Trust Bank American Express online atwww.americanexpress.lk or www.nationstrust.com or by calling the 24-hour Customer Service Hotline on (011) 4 414141.
Nations Trust Bank PLC is among the top 15 business establishments in Sri Lanka as ranked by Business Today. Stemming from its vision of “helping people and businesses by providing financial services and information to achieve their goals and aspirations in a sustainable way”, the Bank serves a diverse range of customers across both individual and corporate, with an enviable portfolio of banking and financial products and services. Strongly focused on digital empowerment through cutting-edge digital banking technologies, the Bank is a pioneer in many innovative customer centric banking solutions such as extended banking hours, 365-day banking and FriMi – Sri Lanka’s first digital banking experience. Delivering premium value, service and connecting its Cardmembers to rewarding experiences and opportunities Nations Trust Bank PLC is an issuer and sole acquirer of American Express Cards in Sri Lanka. The Bank operates 96 branches across the country and has an ATM network covering 127 locations and 48 Cash Deposit & Withdrawal Machines, plus more than 3,700 ATMs on the Lanka Pay Network.
