Enterprises Can Achieve a 332% ROI Over Three Years When Using WSO2 Identity Server for CIAM According to New Independent Total Economic Impact Study

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The independent study highlights how WSO2 Identity Server helps organizations to significantly lower costs, modernize and consolidate their customer identity and access management, save developer time, and accelerate market offerings

WSO2, the leader in digital transformation, today announced the results of a commissioned Total Economic Impact™ (TEI) study conducted by Forrester Consulting1 that examines the business benefits and cost savings enabled by improved customer identity and access management (CIAM). The analysis concluded that a composite organization experiences benefits of $4.51M over three years versus costs of $1.04M, adding up to a net present value (NPV) of $3.46M and an ROI of 332% by implementing WSO2 Identity Server. The full study, “The Total Economic ImpactTM Of WSO2 Identity Server,” is now available at

WSO2 Identity Server is a uniquely extensible, open-source, API-driven, cloud-native IAM product designed for developers that build CIAM solutions. It incorporates the functionality to federate, authenticate and manage identities; bridge across heterogeneous identity protocols; and secure access to web and mobile applications along with API-based endpoints. Businesses and government organizations worldwide are using WSO2 Identity Server for their CIAM deployments, with WSO2’s largest customer managing more than 100 million user identities, alone.

Key Study Conclusions

Forrester Consulting conducted in-depth interviews with four WSO2 Identity Server customers across different industries—including automotive, healthcare technology, and insurance. The insights from these interviews were utilized to create a composite organization to present the benefits, costs, and risks associated with an investment in the product.

The Forrester Consulting study found that the composite company experienced many benefits over three years, including reduced identity management and support tasks for $3.0 million in staff productivity savings, achieved a $665,900 savings due to a reduction in identity related downtime, accelerated time-to-market for new offerings by 12 weeks, reduced developer effort around integrations by 60%, and experienced an investment payback period of less than 12 months, and many more.

“We’re excited by the results of the Forrester Consulting Total Economic Impact™ study on WSO2 Identity Server,” said Geethika Cooray, WSO2 vice president and head of identity and access management. “It quantifies the significant advantages that a developer-focused approach to CIAM can provide enterprises in creating a seamless and secure customer experience, cost-effectively while accelerating time to market.”

WSO2 Identity Server is available today as an open-source product released under the Apache License 2.0. The product is backed by WSO2 Subscription, which features access to WSO2 Update for continuous delivery of bug fixes, security updates, and performance enhancements, along with WSO2 Support for 24×7 support at

About WSO2

Founded in 2005, WSO2 radically simplifies the way enterprises create, deliver, and scale digital experiences. Our cloud native, API-first approach helps developers and architects to innovate at speed and accelerate time to market. Customers choose us for our broad, integrated platform and our expertise in API management, enterprise integration, and identity and access management—the cornerstones of every successful digital transformation initiative. With offices in Australia, Brazil, Germany, Sri Lanka, the UAE, the UK, and the US, WSO2 employs over 800 engineers, consultants, and professionals worldwide. Today, hundreds of leading brands and thousands of global projects execute more than 18 trillion transactions annually using WSO2 technologies. Visit to learn more. Follow WSO2 on LinkedIn and Twitter.

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